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TERMS & CONDITIONS

 

 

Here at Psymobil I care about the safety and privacy of my clients. Read the terms and conditions below to find out how I deal with your sensitive data and how I protect you all throughout our relationship and beyond.

 

 

Privacy and confidentiality

 

For proper support it is necessary that I, as your therapist, maintain a client file. Privacy is therefore very important to me, and I do my best to ensure it. I handle your personal information with care and ensure that unauthorized persons do not have access to your data. As your therapist, I have sole access to the data in your file. I have a legal confidentiality obligation (professional secrecy), meaning that no confidential information will be divulged to third parties without your explicit consent. Confidentiality will only be broken without your consent in the case that you show a significant risk for self-harm or harm to others, in which case I am legally obliged to notify the necessary authorities of said risk.

 

The data from your file can also be used for the following purposes:

  • To inform other healthcare providers, for example when the therapy as been completed or when referring to another practitioner. This only happens with your explicit permission.

  • For use for observation by another therapist, during my absence or for the anonymized use during peer evaluation.

 

Your contact information such as email address, phone number are use in the sole purpose of contacting you.

 

The data client file is retained for 15 years as required by the law on the treatment agreement.

 

Privacy regarding invoicing

 

The bill that you receive contains the information needed for administration and invoicing purposes. They are following:

 

  • Your name

  • The date of the session

  • The name of the service rendered, such as “in person session” or “online session”.

  • The cost of the consultation

 

Invoices will be kept for the duration of 7 years as per Dutch taxation laws.

 

 

Communication

 

When you send e-mail via www.psymobil.com, I ask you for your personal details that are relevant to the situation in question (contact information). This makes it possible to process your questions and answer your requests. The data is stored on secure servers of Psymobil and Wix.

 

Cookies

The website www.psymobil.com uses functional “cookies” (text files placed on your computer) to make the website function correctly.

 

 

GDPR compliance

 

At Psymobil, I ensure full compliance with the GDPR. This means you have the right to view, correct or delete any and all data I have relating to you following a written request to do so. You also have the right to withdraw any permission you granted regarding the use of your personal data.

 

Complaint procedure

 

For complaints, please send an email to nip@klachtencompany.nl

 

 

Payment and cancellation

 

Payment is currently only available via bank transfer. Other payment options can be discussed and arranged based on client needs and available options.

 

Cancellation before 24 hours is free of charge. Last minute cancellations and no-shows will be charged.

 

 

Quality of care

 

I assure the quality of care given by:

  • Following the guideline of the Nederlands Instituut van Psychologen (NIP).

  • Doing supervision and/or intervision.

  • Keeping on educating myself (books, articles, researches, seminars, workshops, trainings).

 

Questions and feedback

 

I regularly check whether I comply with those terms and conditions. If you have any questions about those terms and conditions, please contact me:

 

Clémence Mondot

+31(0)651938016

info@psymobil.com

Chamber of Commerce number: 78627931

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